Creating a new digital customer experience in retail banking.
We are pleased to announce that andrion is becoming part of Capco, a global management and technology consultancy dedicated to the financial services industry.
andrion’s leadership team, including CEO & Managing Partner Aniello Bove, Managing Partners Martin Zimmermann and Roberto Zimmermann, and all of our staff will be joining Capco.
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Creating a new digital customer experience in retail banking.
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Digitisation not only requires a fundamental rethinking of existing business models and services, but also forces providers to offer certain basic services via digital channels.
In addition, customers want more freedom and flexibility when and where they want to do business. This in turn forces providers to offer more and more self-service functions such as digital onboarding.
ESOT is the name of our transformation framework, which we follow in such digital transformations:
Customer journey, touchpoints, user interface, seamless integration of technical solutions and a high degree of automation play a decisive role. The result is a personalized, integrated and intuitive platform for the processing of many basic and additional services related to personal banking for a user group.
Thanks to the transparent information policy between the bank and the customer, the new digital self-service platform has meant that many administrative tasks have been left to the customer, resulting in higher data quality and up-to-dateness.
The bank's customer advisors are relieved of these administrative tasks and can focus more on effective financial advice again.
andrion is the leading digital project agency in Switzerland in regards to technical, methodical and technological expertise!
andrion focuses on the strategic positioning, solution-oriented conception and successful implementation of digitization, automation, modernization and industrialization projects. andrion is neutral and applies technologies and partnerships in projects in a targeted and customer-oriented manner.
The success of andrion is based on the orchestrated interplay between expertise, technology, and people:
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