The processes developed and further developed over several years were continuously improved by employees by optimising their work steps and by IT departments by improving the IT systems set up for this purpose.

The increasing cost pressure on the one hand and the increasing volume on the other have to be taken into account despite contradictions without worsening the previous optimizations. No, a further improvement in quality and optimisation of the degree of automation are also necessary.

The existing processes were checked for importance, error rate, volume, throughput times, complexity, etc. The new processes were then used as a basis for the new processes.

The knowledge gained from this must be taken into account in the new or revised target processes.

Repetitive work must be replaced by software robots, which in turn must be maintained by employees and continuously adapted to changes.

All paper forms are digitized immediately upon receipt and the data contained in them is obtained and stored in a structured manner. Thus the processing can be ensured by means of software robots both without paper and fast and at any time from everywhere.

Thanks to a consistent end-to-end digitalization of the entire "paperwork", throughput times could be drastically reduced, the growing volume addressed and quality expectations maintained.

Customers benefit from the option of paperless communication and receive a response in less time or their request is processed in less time.

The employees in the back office are rid of the autonomous and repetitive work and can devote themselves to the interesting special cases.