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Life Long Learning - andrion Academy CHATBOT
31. May 2019

Chatbots are, except for a few highly developed exceptions, pretty stupid. Why do we still rely on this technology?

Introduction - andrion academy...

For over a year now, we have been introducing the andrion academy in order to spread the know-how of our employees more widely. In addition, each month we take up a further topic from business, technology and project management, which one of our employees prepares and brings closer to the other.

 

Today's topic - Chat Bot...

Many of us think that ChatBots are just algorithms that follow a certain mathematical sequence. According to founder Jendrik Höft, a Berlin start-up, ChatBots are the next generation of apps and the new world of communication. They think this is just an empty phrase - Swisscom also relies on the new AI and ChatBots to complement the service. What is important here is that ChatBots will not replace people, but rather be understood as a service provider for simple and repetitive tasks.

 

Now specifically....

In unserer Academy haben wir gemeinsam, unter der Leitung von Markus Roth, einen einfachen Dialog im ChatBot Service von Microsoft gebaut. Für diesen Zweck teilten wir uns Gruppen auf und stellten einen Dialog zusammen, um alle möglichen Prozesse und Fragestellungen, bspw. einer Buchung von einem Flugticket, abzudecken. Die Erkenntnis aus dem Workshop war es, dass der Bot hohe Datenmengen braucht und stets trainiert werden muss, um gute und sinnvolle Antworten zu liefern. Es ähnelt einem Kleinkind, welche durch mehrere Interaktionen sein Können perfektionieren muss.

 

Interesting companies and links...

With regard to the high potential, we would also like to refer to the following companies/articles, which can provide new insights:

  • Futuregram- a company that has good content and videos of usage possibilities
  • Microsoft BotFrameWork - is a big picture of Microsoft how AI works
  • NZZ - an article from the economy
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Life Long Learning - andrion Academy
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Life Long Learning - andrion Academy ChatBot

Is the AI today already the future of tomorrow?